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  • 2/2/2017 - Technical Support Representative (Tier I, II, III)

    About Our Company

    Complete Medical Solutions, LLC is a growing Louisiana based company dedicated to improving healthcare delivery by providing innovative healthcare information technology and services. From clinical and patient access management to revenue cycle and health information management, Complete Medical Solutions delivers real-world solutions that assist healthcare professionals deliver outstanding patient care with optimum efficiency. Behind our products and services is a staff of professionals whose experience and dedication to service have earned Complete Medical Solutions the trust and loyalty of customers at physician practices nationwide and at every U.S. Department of Veterans Affairs Medical Center in the United States.

     

    About the Job

    CMS is currently looking for a qualified software support representative to work in our Baton Rouge office.  The position provides front line technical support for our medical software suite directly to customers via phone, email, and other mediums.  The ideal candidate has excellent communication skills, verbal and written, is self-motivated, and committed to the values and success of our organization.  The candidate must also be highly attentive to detail, have a strong and dedicated work ethic, and must work well in a team environment.

     

    Salary Offerings and Qualifications per Tier

    • Tier I Support Representative:
      • Basic requirements of position

    • Tier II Support Representative:
      • Basic requirements of position; 5+ years of experience; Prior use of SQL, scripting, or programming languages.

    • Tier III Support Representative:
      • Basic requirements of position; 8+ years of experience; Prior work experience with SQL scripting or programming languages.

     

    Job Requirements:

     

    Primary Responsibilities Include:

    • Provide customer support via phone and email.
    • Utilize remote control software to assist customers in resolving technical issues.
    • Document all customer interactions in case management software in a timely manner.
    • Manage case load by promptly answering support related emails, phone calls, and other communications.
    • Assist developers and other support technicians with obtaining data for troubleshooting purposes.

     

    Position Requirements:

    • Excellent communication (verbal and written), interpersonal, organizational, and presentation skills.
    • Remain positive and professional during challenging calls.
    • Self-motivated, detail-oriented, and organized.
    • Able to stay focused and driven in a high paced, high pressure environment.
    • Able to learn and understand new technology quickly.
    • Medical experience preferred, but not required.
    • SQL experience preferred, but not required.
    • Previous customer service experience a plus.

     

     

    Send Resume To: commercial@doctornetwork.com

  • 9/19/2017 - Product Manager

    About Our Company

    Complete Medical Solutions, LLC is a growing Louisiana based company dedicated to improving healthcare delivery by providing innovative healthcare information technology and services. From clinical and patient access management to revenue cycle and health information management, Complete Medical Solutions delivers real-world solutions that assist healthcare professionals deliver outstanding patient care with optimum efficiency. Behind our products and services is a staff of professionals whose experience and dedication to service have earned Complete Medical Solutions the trust and loyalty of customers at physician practices nationwide and at every U.S. Department of Veterans Affairs Medical Center in the United States.

     

    About the Job

    CMS is currently looking for a Product Manager to oversee our Medical Practice Management and Electronic Health Record software suites.  This position is responsible for creating and maintaining content, managing both people and processes, and ensuring the overall health of these applications.  The Product Manager serves as the primary conduit for all communication related to the WinmedTM software suite, coordinating with customers and all internal teams (Customer Support, Quality Assurance, Software Development, and Client Services).

     

    Qualifications

    • 5 years in a Project Management role supporting healthcare software, specifically Medical Practice Management and Electronic Health Records
    • Exemplified superior knowledge in understanding of business requirements, processes, and implementation approaches
    • Working knowledge of project management principles and techniques
    • Accountable and strong rapport with technical counterpart and user community
    • Willing to provide leadership in the development of functional skills in others through active knowledge sharing
    • Must have strong writing skills and be able to create functional specifications, design documents, training materials, test scripts, etc.
    • Demonstrated ability to handle multiple priorities effectively and efficiently
    • Excellent issue resolution (problem diagnosis), analytical, and troubleshooting skills
    • Demonstrated commitment to and understanding of best practices in quality customer service and software development
    • Self-motivated, detail-oriented, and organized
    • Able to stay focused and driven in a fast-paced, high pressure environment
    • Ability to learn and understand new technology quickly
    • BA or BS or equivalent experience (minimum 5 years in a management position)

     

    Job Requirements and Duties

    This position oversees and is responsible for all aspects, areas, and processes involved in delivering the WinmedTM Practice Management and Electronic Health Record applications to the market.  This includes but is not limited to the following:

    • Responsible and accountable for the coordination of all Practice Management System (PMS) and Electronic Health Records (EHR) implementation projects across all phases of the Software Development Life Cycle (SDLC)
    • Serves as product expert to assist in client education, sales demonstrations, and new employee training
    • Aggregates and analyzes client needs to create functional and technical requirements for system design
    • Facilitates Project Coordinators and Trainers in their efforts to mitigate risk and prioritize project milestones for product deliverables
    • Designs and deploys standard processes and templates to help improve efficiency and productivity with regards to the implementation process
    • Coordinates with Client Services to create and update user manuals and guidelines for multiple systems including new releases
    • Performs quality assurance checks on product deliverables to ensure requirements and expectations are met

     

    Position Details:

    • Work Hours: M-F, 8am - 5pm Central Time
    • Primary Work Location:  CMS Baton Rouge Office
    • Travel:  Up to 50% depending on need
    • Salary:  DOE


    Send Resume To: ProductManager@doctornetwork.com

     

 

Complete Medical Solutions

 

14707 Perkins Rd.

Baton Rouge, LA 70810

 

Phone: 1-800-256-2803

Fax: 225-752-9998

Winmed EHR

© Complete Medical Solutions 2017

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